Refunds and Exchanges

Return Policy: We stand behind the quality of our products and offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Additionally, you must provide proof of purchase or a receipt.

Damages and Issues: Upon receiving your order, please inspect it thoroughly. If you notice any defects, damages, or if you have received the wrong item, kindly contact us immediately. We will assess the issue promptly and take necessary steps to rectify it.

Exceptions / Non-Returnable Items: Please note that certain items cannot be returned, including custom products (such as special orders or personalized items). Feel free to reach out if you have any questions or concerns regarding the eligibility of your specific item. Additionally, we do not accept returns on sale items or gift cards.

Exchanges: For a swift exchange process, we recommend returning the item you wish to exchange. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card company. If more than 15 business days have passed since your return was approved, please contact us at info@tl-interiors.co.za for further assistance.